FAQ

Frequently Ask Questions

Nano Coating

  • What is Liquipel® ?

    LiquipeL® is a super-hydrophobic nano-coating that bonds to all internal and external
    components of a device on the molecular level.  Our technology was specially engineered to protect the vital components of electronics from accidental liquid damage and corrosion. Liquipel® is 1000X thinner than a human hair and does not affect the look, feel, or performance of your electronic device in any way.

  • Is Liquipel® visible?

    No. Liquipel® provides water safe protection you can’t see with the human eye – unless you have an unexpected water incident of course!

  • Does my mobile phone have to be new to be Liquipelled® ?

    No. Liquipel® can be applied to both new and existing mobile phones. A detailed list of approved new and existing devices is available at here.

    Check the“Liquipel approved device list” here.

  • My device has been treated with Liquipel® ; can I take it swimming or surfing?

    No, the Liquipel® treatment is a preventative coating and is meant to protect the internal, vital components of electronics from liquid corrosion in the event of accidental liquid exposure. Just as you would not intentionally throw your device on the ground after purchasing a case, you would not want to intentionally submerge your device in liquid after having Liquipel® applied.s.

  • What do you mean when you say “accidental liquid exposure”?

    Accidental liquid exposure refers to the situations that cause most electronics to become damaged. Liquipel® was designed as a preventative coating to help guard against rain, spills, baby drool and short term submersion such as the sink or toilet (though we hope you never find out). These scenarios comprise most of the common ways that electronics are damaged.

  • How much water can Liquipel® protect my phone from?

    Once your phone has been Liquipelled®, it should be protected against short term accidental contact with water. We do not recommend you purposely submerge your phone in any circumstance.

  • Does Liquipel® provide protection from all sorts of liquid?

    Liquipel® protects against the liquids you would realistically expect your phone to come in contact with. We do not recommend you deliberately submerge your phone in any circumstance.

  • If my device is accidentally exposed to liquid after being treated by Liquipel® what do I do?

    Do not panic! Please follow the “After Exposure Guidelines”. These instructions include drying the device as much as possible, powering down the unit (if it is not an emergency and you do not need to make a call), removing the battery and battery cover if possible and not restarting the device until it has fully dried. Please also note that it is very important not to charge your device for at least 24 hours or until it has dried out completely. Devices that have experienced heavy water exposure will take time to dry before the features become fully functional again.

  • Does the Liquipel® coating affect my headphone jack and charging ports or the quality of my speakers?

    The Liquipel® coating permeates the device as a whole, therefore protecting internal and external components such as the headphone jack, charging port, and speakers. Our technology does not distort the performance, sound quality, or functionality of your device in any way, as the Liquipel® coating is 1000 times thinner than a human hair and is bonded to your device on a molecular level. This non-conductive, nano-coating allows electrical currents to transfer back and forth when there is a direct connection. In other words, you are able to charge your device, use headphones, access micro usb or sim cards and use your speakers just as you did before.

  • If my phone is not working what do I do?

    Please remain calm and follow the aftercare instructions. The Liquipel® coating helps prevent corrosion from forming on the device. Devices that have heavy water exposure may take time to dry before the features become fully functional again.

  • Is Liquipel® environmentally friendly?

    Liquipel® isn’t a hazardous substance and will not impact the breakdown of your electronic device at the end of its life cycle.

  • Is Liquipel® hazardous to my health?

    No. Liquipel® is non toxic and has no impact on your health.

  • I would like to Liquipel® my device, where can I purchase this service and get my device coated?

    Currently, you can purchase our vouchers/prepaid cards from our authorized resellers and redeem your purchase by bringing your device(s) to any of our service centres. Refer to “Contact” for locations of our resellers and service centres.

  • Does the application of Liquipel® void my manufacturer’s warranty?

    The application of Liquipel® to your mobile phone or tablet will not void the warranty. We are not aware of any instances where a handset manufacturer has asserted that the application of Liquipel® voids a manufacturer’s warranty. Liquipel® is designed to protect your device against short term accidental water exposure. You should be aware however that exposing your phone to water can void your phone manufacturer’s warranty, even if it is protected by Liquipel®. We recommend that you do not deliberately submerge your phone in liquid in any circumstances.

  • Is there a warranty period?

    Please refer to “Terms of Use” .

Disclaimer: Liquipel® applies a preventative coating designed to aid in the event of accidental liquid exposure, and assumes no responsibility for water damaged devices. Liquipel® does not recommend your device ever come in contact with liquid.